2006 Customer Survey Re-Confirms BCC Provides Extraordinary Support
From its inception, BCC has operated under a mandate to provide supperior customer service. It’s not enough to know
from past surveys that we provide superior customer service, we continue to measure customer satisfaction and ensure
it stays that way.
Results of our recent 2006 customer satisfaction survey suggest that we continue to meet and compare favorably to
companies in this, or any other industry. Customer satisfaction surveys of 2004 and 2006 tell us 98% of our customers
are either "satisfied" or "very satisfied" with our customer service. As one customer commented on their survey:
"BCC CS team is absolutely fantastic – no matter whom you speak with. I appreciate the way they courteously &
promptly answer the questions & stick with you till the problem is resolved. Over all, you are doing a 4+ job."
Even further, 99.1% of respondents said they would recommend BCC Software to others. Even with these great results, we
consider our mandate not met until each and every customer is very satisfied. We stand by our mission of how can I help?
Additional comments from the survey:
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I recommend BCC to everyone looking for mailing software with exemplary customer service.
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I switched to your company 10 years ago looking for better customer support and found it.
Keep up the good work.
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Keep up the great, friendly, accessible customer support & technical support.
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Keep up the good work and high standards. It’s great to know I can count on instant
help and competent answers to my daily problems and emergencies.
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To be perfectly honest BCC has the best customer service department in the mailing industry.
Please don’t change anything.
