BCC
Software Users Find Satisfaction in Four Words: “How Can We Help?”
by John Sucese
WITH SOME COMPANIES’ claims being so hard to swallow — assuring
enormous profits with little expense, promising trouble-free performance
despite unpredictable everyday demands — separating fact from fiction can be a risky and
expensive exercise. That’s why existing customers’ are vital for businesses looking for trustworthy vendors.
As a longtime leader in developing high-performance solutions for mailers, BCC Software operates from a simple mission statement — “How Can We Help?” —
that makes focusing on customer needs a company-wide top priority.
To succeed with its professional audience, a mailing software product be adaptive to a shifting industry landscape. Putting themselves in mailers’ shoes helps BCC staff — from programming and sales to technical and customer
support— understand and fulfill their needs.
The result is some very happy mailers.Read what clients have to say about BCC below:
Power Meets Value
“I’ve never had any software perform as well — or as bug-free— as
Mail Manager 2010.”
— E.B.,Washington
Mail Manager 2010, BCC’s flagship product, provides PC-based users an unmatched combination of power and value. To satisfy customers, professional mailers
require the most high-performance, dependable solutions,and BCC — with Mail Manager 2010 and all its products and services — delivers.
With comprehensive list-management functionsand presorting capabilities that recognize that
productivity is as important as discounts, Mail Manager 2010 makes mailing tasks easier, more efficient, and more profitable.
And new enhancements are added in virtually every bimonthly update: no matter how technology improves or regulations
evolve, users get the consistent high quality they expect and deserve.
No Two Solutions are Alike
“I am blown away at what they can do. Customers sometimes ask for crazy things and BCC can always provide it.”
— D.B.,Pennsylvania
“With [BCC], we can meet virtually all the client’s processing needs with one affordable program.”
— J.W., Oklahoma
Mailing is a customer-first industry: clients know what they want, and want it yesterday. There’s little room for
last-minute improvisations: if a mailer can’t provide the necessary solution quickly and economically, that lost opportunity could translate to
lost revenues.
Mail Manager 2010 and its occasional-mailer version, Mail Manager 2010 LE, offer a full complement of mailing
functions. But rather than load every specialized feature into the base product, BCC users can choose from an assortment of premium options:
Palletization, Package Services, Mail.dat capability, and much more.
All the latest USPS innovations are available(Delivery Point Validation,
for one), plus exclusive products like TaskMaster, whose automation abilities can turn a one-shift mailroom into a 24-hour operation.
BCC users create the technology solution they need — at prices they can afford. (Meanwhile, the “base-model” still has plenty
under the hood: advanced features such as geocoding, user-defined reports and functions, and a robust label designer
are all built right in at no extra charge.)
Get to Know the Software
“ I love the ELS sessions.”
— M.B.,Maryland
Ease of use is a popular reason for customers to choose Mail Manager 2010.
But with so many features and built-in extras it’s easy to understand why many users don’t
initially utilize every function to its full potential.
That’s where BCC’s acclaimed training programs come in.
At regional two-day training seminars for both new and advanced users, attendees tap
into the full potential of this powerful mailing resource;after “ graduation,” they return to work a Most
Valuable Mailer. And for those who really can’t find the time to get away, BCC offers online Express
Learning Sessions (ELS) — free, live tutorials that cover specific topics in about an hour. If there’s
time for lunch, there’s time to learn.
Unmatched Customer Support
“There is no better software than BCC’s, and the same goes for
the customer support.”
— K.C.,Nebraska
"[BCC is] great. Tech support is why we went with Mail Manager 2010.”
—
B.E., Idaho
If a company can’t guarantee its product will be trouble-free and what
company can?), the next best thing is to offer customer support that actually supports customers.
BCC Software’s technical support, like its products, is designed to make mailing
as easy as possible. Every 2010 user receives unlimited toll-free phone support from a bank of skilled
Customer Support Technicians who literally work down the hall from the programmers. That way the CSTs
not only have the utmost experience with the product, but their feedback quickly can reach the folks
who actually wrote the software — the better to ensure that any “bugs” get exterminated, fast.
Power and value, flexibility, ease of use, and unparalleled support. It’s easy to see why professional
mailers choose BCC Software — and trade problems for profits.
For More Information
John Sucese
BCC Software Inc
e-mail: info@bccsoftware.com
75 Josons Drive
Rochester, NY 14623
(800) 453-3130
www.bccsoftware.com
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